Home Emergency
The client is assisted with any home emergency or nonemergency on a 24/7 basis at the client’s permanent residence which includes outbuildings on the premises. A home emergency refers to an unforeseen and unexpected event which requires immediate attention by an appropriate service provider in order to provide for the functioning of essential services and/or to limit consequential damage or sanitation risk
Benefit table:
– Electrical, Plumbing, Glazier & Locksmith
– Cost for services rendered by service providers is paid for and limited to the call-out fee and first hour’s labour, maximum 3 incidents per annum.
– Other Home Services such as Appliances, Garden Services, Gate Motors, Intercoms, etc
– The case manager will obtain quotes from more than one service provider available and make arrangements in terms of the call-out or appointment on behalf of the client. Cost is paid by the client.
Cost of parts and labour in excess of the first hour’s call-out fee for electrical, plumbing, glazier & locksmith incidents are payable by the client.
Exclusions for the call-out & 1st hour’s labour benefit are normal wear and tear maintenance , access controls, septic tanks and municipal electrical and water connections.