Home Help

Home emergency refers to an unforeseen and unexpected event which requires immediate attention by an appropriate service provider to provide for the functioning of essential services and/or to limit consequential damage or sanitation risk. It might also be a situation which poses a security or safety risk or where maintenance support is required due to wear and tear of parts. The product comprises of 3 categories:

Category 1: Emergency & Maintenance Assistance:
  • Electrical:

    Faulty lights/plugs, geyser no hot water, general electric wiring, burnt plug point, tripping DB board, no power

  • Plumbing:

    Blocked drain/batch/sink/tap/pipe, leaking geyser, burst pipe

  • Appliances:

    Microwave oven, Stove, Fridge, Freezer, Washing Machine, Tumble dryer, Dishwasher, Wall-mounted Air Conditioner

  • Electric Motors:

    Gate, Swimming pool, Jacuzzi, Garage door

  • Locksmiths:

    Unlocking of doors (Safes and Custom-made Security gates excluded)

  • Other:

    Tree felling, Beekeeper, Snake catcher, Fumigation and Pest Control

Category 2: Handyman Assistance

The handyman service would include but is not limited to:

  • Fixing broken door handles
  • Replacing light bulbs
  • Hanging pictures
  • Moving furniture
  • Replacing mouldy grout etc.
Category 3: Home Relocation Assistance

The service provides the following benefits when the policy holder relocates to a new property:

  • Moving services,
  • Cleaning services,
  • Connection of appliances or a decoder/entertainment system.

Call-out and labour of a relevant service provider, including cost of parts within the incident limit.

Covers 3 incidents per annum: Up to R1000 per incident.

Call-out and labour of a relevant service provider, including cost of parts within the incident limit.

Covers 3 incidents per annum: Up to R1000 per incident.

Covers 1 incident per annum: Up to R1000 per incident.